PRIVACY AND SECURITY POLICY

Safeguarding your rights

Groves John & Westrup Limited act on behalf of the Watkins Syndicate at Lloyd’s and the registered office is Silkhouse Court, Tithebarn Street, Liverpool. L2 2QW
Registered in England and Wales under number 3277391.

The privacy of our users and customers is important to us and we take care to safeguard it.

What information do we collect?

We collect personal information lawfully and in accordance with the Data Protection Act 1998.

Personal information means any information obtained in connection with a service or product provided by us.

We may also collect your electronic identifier e.g. Internet Protocol (IP) address or telephone number supplied by your service provider.

Privacy is important to us, and we promise to respect personal information.

What do we use personal information for?

We may use and share information with other members of the group to:

• assess financial and insurance risk
• recover debt
• develop customer relationships, services and systems
• prevent and detect crime

Information includes information about transactions.

We do not disclose information to anyone outside the Group except:

• where we have your permission
• where we are required or permitted to do so by law
• to other companies who provide a service to us or you
• where we may transfer rights and obligations under this agreement.

Automatic Renewals

If you have taken advantage of our automatic renewal service we will retain payment details in order to continue to deduct premiums when the policy is renewed. Each year we will write you in advance to remind you that this is happening.

Cookies

Cookies are small text files that can be used by web sites to make a user’s experience more efficient. The cookie file itself does not store personal information.

More information about cookies including how to block them and/or delete them can be found at www.AboutCookies.org

Call monitoring and recording

We may monitor and record telephone calls in order to improve our service and to prevent and detect fraud.

Information requests

Customers have the right at any time to access, review and amend any personal information (including the ability to deselect whether they wish to receive information about goods and services) stored by us. This can be done by sending an email detailing this request to insure@gjwltd.co.uk

Changes to this Privacy Policy

If we make changes to our Privacy Policy that affect how we handle data we will let you know and also publish any changes on this web page. You can check our Privacy Policy at this page at any time.

Contact

Any queries concerning personal information or any questions on our use of the information, please contact our Data Manager, M.J. Pope, Esq., on 0151 473 8000.

Registered Office

Groves John and Westup Ltd

5Th Floor

Silkhouse Court

Tithebarn Street

Liverpool

L2 2QW

Registered in England and Wales 3277391